Please take the time to read these terms and conditions of hire carefully,
as signing our rental agreement means you are accepting all the
conditions set out within it, which are legally binding, and governed
by the laws of the country in which it is signed, and any dispute
may be settled in the law courts of that country. If you have
any concerns, or are in any doubt whatsoever about any of the
following points, then please contact a UK RV Hire representative
BEFORE signing. This agreement is between the Operator (UK
RV Hire) and the Hirer (You).
Bookings and Reservations:
All telephone and email reservations will only be held open for up to 7 days.
If we have not received a holding deposit within 7 days of your
booking confirmation, then your requested dates will be freed
up again for general availability. To make a reservation, we simply
require a (non-refundable) holding deposit of £500, and
the remaining balance to be paid in full at any given time up
until 28 days before the hire period is due to commence. We will
not accept a cheque as payment when there are less than 28 days
remaining before the hire period is about to start. We accept
payment by way of bank transfer, cash or cheque.
Unfortunately, motorhomes are sometimes not available when agreed, which is almost
always due to events beyond our control. Whilst every effort is
made to ensure the vehicle is ready for you at the agreed time
and date, if due to circumstances beyond our control result in
the cancellation of your booking (which we reserve the right to
do), and an alternative suitable motorhome is not available, then
our liability is strictly limited to the refund of all monies
paid by you, and we accept no liability for the cost of a replacement
vehicle, travel expenses, alternative accommodation costs or any
other subsequential loss claims arising from events beyond our
control. Circumstances that we deem beyond our control include:
Breakdowns and mechanical failure.
Emergency repairs and accident damage.
Late returns from the previous hirer.
Vehicles returned with in excess of normal cleaning required to them.
We have the right to refuse to hand over a motorhome to any person(s) who,
in our reasonable opinion is not suitable or in a fit state to take charge of it.
In any such case, this will result in the cancellation of the hire period, and we
will not be held responsible for this under any circumstances, and nor are we liable to refund the hire fee.
In the event of any form of accident, that results in damage, our insurance policy excess is £1000, and the hirer accepts
full liability to pay the full excess amount (less their damage retention deposit) for damage caused to the hire vehicle itself,
or any third party owned vehicle or property throughout the hirers hire period (please note, that you the hirer, are responsible
for any vehicle damage throughout the entire hire period, even if you are away from the vehicle at the time of any damage caused).
Our insurance covers the vehicle, our belongings and equipment only. Your possessions are not covered, and hirers are advised to
take out their own personal holiday insurance.
Damage Security Deposit:
Upon the balance of your rental period being paid, a fully refundable damage security deposit of £1000 is required too
(we reserve the right to ask for a larger deposit if the vehicle is attending a music festival for example).
The security deposit is held by the company, against any additional damage, breakages, broken/missing items,
costs incurred or insurance claims. The security deposit, (less any deductions) will be returned to you up to a maximum
of 72 hours after the vehicles return, which allows us sufficient time to fully inspect the vehicle. Under no circumstances
will we return the deposit without doing our usual thorough inspection.
Suitable Locations for Delivery of the Vehicle:
The point of delivery is entirely down to the discretion of the companies' driver, and the vehicle will only be dropped
off at what we deem a "suitable location". It is the hirers responsibility to ensure that the agreed place of delivery
whether it is at your home, place of work or event location) is suitable to receive such a large, heavy vehicle.
Upon delivery, if our driver believes the agreed drop off place to be unsuitable in any way whatsoever, and an alternative
location cannot be found (resulting in the cancellation of the hire), we will not be held responsible for this under any
circumstances, and nor are we liable to refund the hire fee. We use the term "suitable location" in reference to the following
The vehicle must be easily manoeuvrable upon delivery.
The surface on which the vehicle is to be parked (event location) is suitable and sound.
The delivery location does not cause any damage to the vehicle.
The delivery location does not obstruct anyone or other road users.
Our driver can safely unhook the tow car, and give a vehicle demonstration.
Delivery & Return Times:
Delivery of the vehicle on your agreed date is 12pm, and your hire period ends
at 12pm on the final date of the agreed hire period. We are flexible in terms of
you wanting the vehicle an hour or so before midday, but if the vehicle is required
at 7am for example, then the vehicle would need to be booked from 12pm the previous day. Please note
that a vehicle hand-over and demonstration can take up to an hour, so please make allowances for this.
We will not hand over a vehicle until a full demonstration has been given. The vehicle must be vacated
by 12pm on the final date of the agreed hire period, and we reserve the right to charge £25 for every
hour that the vehicle is still inhabited.
Should the hirer wish to cancel their booking before the start date of the agreed hire period,
we will endeavour to try and rehire the vehicle. If we are successful in rehiring the vehicle, we will refund all monies
paid to us by you (with exception of the holding deposit of £500), less an administration charge of £50. However, if we are
unsuccessful in rehiring the vehicle, the hirer will forfeit their balance (if paid) and any other fees that we may have
All items and accessories within the motorhome are there for your comfort and convenience, but remain the property
of UK RV Hire. All items and accessories are only to be used by the occupants of the vehicle, and nothing is to leave the
vehicle without our prior consent or knowledge. We understand accidents do happen, but all we ask of the hirer is to treat
any items you may use in a reasonable manner, putting them back where you found them, and reporting any breakage's immediately
in order that we can replace such items in time for the next persons hire.
We do not consider appliance/feature failure, such as the 'generator won't start', 'the leisure batteries went flat', '
there is no hot water' or 'we can't get a TV signal' etc as a breach of our responsibilities (all appliances/features will
have been demonstrated to you upon vehicle handover, and will also have comprehensive operating instructions in your welcome
pack). In most cases however, appliance failure is normally down to the user being unfamiliar with the operation of the
appliance, but in the unlikely event of a fault or appliance failure, we will do all we possibly can to help and assist you,
but we accept no liability for the cost of a replacement vehicle, travel expenses, alternative accommodation costs or any
other subsequential loss claims arising from the motorhome suffering from appliance failure.
The hirer accepts full liability to pay any additional costs we incur as a subsequent result of any repairs for damage,
costing more than the agreed security deposit paid (£1000) up to a maximum of £1000. However, if we discover, or have good
in the vehicles' repairs costing more than £1000 and/or causes delays/cancellation of the next customers' hire period,
then the hirer will be liable for the loss of all earnings and subsequent claims against us. We make allowances for normal
everyday cooking, washing, linen usage and road grime. However, deductions or charges are always applied for negligent,
disrespectful and abnormal use of our vehicles. Our interpretation of these such occurrences includes:
Excessive cleaning required.
Carpets requiring more than just a hoover.
Marked or stained upholstery.
Smoking and uninvited pets.
Non accidental food or drink spilages.
Your Responsibilities During Hire Period:
The hirer accepts full responsibility for the vehicle throughout the hire period, and will ensure that the following
points are observed and adhered to at all times. Any breach of these points may also result in the full or partial loss
of your deposit. It is the hirers responsibility:
To ensure that no-one smokes anywhere inside the vehicle.
To ensure that no uninvited pets/animals are allowed inside the vehicle.
To ensure that the vehicle is locked and secured at all times when left unattended.
To ensure the vehicle is kept and handed back in a reasonably clean and tidy condition.
To ensure that no personal belongings have been left in the vehicle prior to departure from the vehicle.
To ensure that the vehicle is not used for any purpose other than the agreed private and pleasure use it is intended for (for example, hire and reward).